Contact RISE Credit Customer Service

The RISE Credit phone number for customer support is (866) 580-2226. You can also email support@getrisecredit.com. Reach out by phone, fax, or email during published hours.

Phone, Fax, Email, and Hours

Hours are listed in Eastern Time. If you are calling from another time zone, check the difference before you call. Keep a record of your inquiry and any instructions you receive about your account.

Send Us a Message

The contact form covers complaints, payment issues, account problems, and declined applications. A response to a contact form is expected within two business days. If you have a time-sensitive question, consider the published phone hours as well.

Describe the issue clearly and include only information requested through the official channel. If your question concerns a payment, refer to your Loan Agreement and account records so you can identify the relevant date and amount.

Mailing Address

RISE Credit, 967 Moore Avenue, Fort Worth, TX 76102.

Allow for delivery time and keep a copy of anything you mail. If you are unsure which payment method applies to your account, call support before sending it.

What to Have Ready When You Call

Have your Loan Agreement and recent account information nearby. Know the question you want answered and the relevant payment date if the issue concerns a payment. Share sensitive information only through a channel you have confirmed belongs to RISE.

You can review how to read your Loan Agreement if a term is unclear. For a general question about the product's costs, read RISE Credit rates and terms before contacting support.

Changing Your Payment Method

Customers can change a payment method or modify an ACH authorization. Contact support to ask what steps apply to your account and when a requested change can take effect. Do not assume a change has been made until you receive confirmation.

If you have trouble with an upcoming payment, reach out early. Payment deferral may be an option, and support can discuss what is available for your account. Learn about the possible effects of a missed loan payment while you consider your next steps.

If you contact support about an existing loan, ask for a clear explanation of what action, if any, is required next. Note the date of the conversation and keep any written confirmation. This can help you follow up without relying on memory.